Contact ChipMixer
We are happy to help with anything related to your mixing order. Before contacting us, please have your order number ready — it lets us locate your transaction quickly.
Response time: support requests are answered within 24 hours. If you contacted us about a pending deposit, please allow at least 24 hours before following up.
Telegram bot
The fastest way to reach us and to mix on the go — our official bot:
Tor (onion)
For maximum privacy, reach the service over the Tor network:
chipmixzkfu6w3gxaxdidydyl7nvl4yn45x2b727ouipd73vtnoml4qd.onion
What to include in your message
Your order number, the deposit address we generated for you, and a short description of the issue. Never send your private keys or seed phrase — we will never ask for them.